Privacy Policy

At Dotline Packaging, we are committed to protecting your personal information and ensuring transparency in how we collect, use, and share your data. This Privacy Policy outlines our practices related to SMS communications, website usage, order processing, and more. By using our website or services, you agree to the terms outlined below.

1. SMS Privacy

Your privacy is important to us. We do not share your SMS subscription or opt-in data with third parties unless it is essential to deliver the services you’ve requested.

We may share your SMS consent status with trusted service providers, such as:

• Messaging platforms

• Telecom carriers

• Technical vendors

This is solely for the purpose of sending or managing your SMS communications.
We never sell or share SMS opt-in data for marketing purposes.

2. Legal Age for Website Use

Our website and services are not intended for individuals under the age of 16. We do not knowingly collect personal data from children. If you believe a minor has submitted their information to us, please contact us immediately so we can delete it.

3. Information We Collect

When you interact with our website or place an order, we may collect:

Contact Information

• Name, email, phone number, shipping/billing address

Order & Shipping Details

• Product specs, recipient info, delivery status, tracking numbers

Account Information

• Login credentials and user preferences

Payment Details

• Credit/debit card numbers or digital payment accounts (processed via secure, PCI-compliant providers)

Technical & Usage Data

• IP address, device type, browser, login activity, site usage, and referral source

4. How We Use Your Information

We use your data to:

• Fulfill Orders: Process, package, and ship your purchases

• Customer Support: Respond to inquiries, complaints, and service requests

• Account Management: Manage and secure your user account

• Payments: Process transactions securely

• Marketing (Opt-In Only): Share product updates, special offers, and news

• Site Improvement: Monitor performance and enhance user experience

• Security: Detect and prevent fraud or unauthorized access

5. When We Share Your Data

Your information may be shared with:

• Service Providers: Payment processors, delivery services, IT vendors

• Partners & Affiliates: For fulfilling and supporting your orders

• Legal Authorities: When required by law or court order

We do not sell or rent your personal data to third parties for marketing.

6. Data Retention

We retain your personal information only as long as necessary to fulfill our services or as required by law. Once no longer needed, your data is securely deleted or anonymized.

7. Cookies & Tracking Technologies

We use cookies to improve your browsing experience. These include:

• Essential Cookies: Enable core website functionality

• Analytics Cookies: Track visitor behavior to help us optimize the site

• Functional Cookies: Remember your preferences and settings

You may disable cookies through your browser settings, but some features may be limited.

8. Your Privacy Rights

Depending on your location, you may have the right to:

• Access, correct, or update your personal data

• Request data deletion

• Object to or restrict data processing

• Withdraw consent at any time

• File a complaint with a data protection authority

To exercise your rights, please contact us through the methods available on our website.

9. Data Security

We implement strict security measures to safeguard your data, including:

• SSL encryption

• Secure servers

• PCI-compliant payment processing

• Firewalls and monitoring tools

While we follow industry best practices, no system is entirely immune to risk. We continuously monitor and upgrade our security protocols.

10. International Data Transfers

Some of your data may be stored or processed outside your home country. In such cases, we ensure compliance with applicable data protection laws and implement contractual safeguards where necessary.

11. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, or legal requirements. Updates will be posted on this page when applicable.